What collectors ask us most before buying or selling a piece. If your question is not here, write to us.
Authenticity
Are Bruno Mado pieces original?
Yes. Every piece in our catalogue is original and was made before May 1945. We have spent twenty-five years in military collecting and examine each piece before listing it.
What if a piece turns out to be fake?
You can return it at any time after receiving it, without the 14-day limit. Once the forgery is acknowledged, we refund the amount paid using the same procedure as the right of withdrawal.
Where do the pieces come from?
Many are bought at international fairs and directly from veterans' families. We also sell pieces on consignment from their owners, always after checking quality and originality.
Shipping
When will my order ship?
As a rule, within 48 hours of receiving payment, by UPS with a tracking number. We send you a link to follow the parcel online.
How much does shipping cost?
Shipping covers handling, packing and transport, and depends on destination and weight. It is calculated in the cart before you pay. We cannot combine separate orders, so we recommend buying all your pieces in one order.
Do you ship outside Spain?
Yes, we ship to Europe, the United Kingdom, the United States and other destinations. The price for your country appears in the cart once you enter your address.
Can I request registered shipping?
Yes, with UPS Extra, for an additional charge. Please contact us before ordering to request it.
Payment and returns
Which payment methods do you accept?
Card (Visa and Mastercard) through a secure payment gateway, and bank transfer.
Can I pay in instalments?
Yes. For purchases from €250 we offer a layaway plan of three, four or five monthly payments depending on the amount. The piece is marked as reserved while the plan runs. See the terms under Deferred payments.
Can I return a piece?
Yes. You have 14 days from receipt to withdraw from the purchase without giving a reason. Let us know by email or post with the invoice number and date and the IBAN for the refund. We refund the full amount, shipping included, within 30 days of receiving the piece back.
Selling your collection
Can I sell my collection through Bruno Mado?
Yes. We help you sell it on our website for a fixed 17% commission. If you are in a hurry, we can also buy the collection outright after valuation and appraisal.
Can I find a piece that has already been sold?
Sold pieces stay in Sold items as a reference archive. If you are looking for something similar, write to us: many pieces arrive before they are listed.